In this Hubspot CRM free review, we will explain how the platform can help you gain little knowledge with customers that will keep them coming back.

We’ll dive into the platform’s pricing plans and take a look at its most noteworthy features. You’ll get a clearer picture of how the paid plans differ from the free version and see what actual customers say about their experience with the platform.

Ideally, this most honest review will help you decide if the best CRM is the right choice for your business.

The Hubspot CRM free(Customer Relationship Management) is essential for the HubSpot ecosystem. It’s a SaaS inbound marketing program that aims to help businesses of all sizes attract visitors, convert them into paying customers, generate more leads, and close more deals.

The focus is on incoming traffic, which is fundamental to how and why a company operates. It’s the idea that people don’t want to be constantly harassed and bombarded with all kinds of emails and phone calls from marketers. Instead, they want to be understood and helped.

A shift is on the horizon: moving from interrupting customers to helping customers. Hubspot CRM software does best: It puts the focus back on the customer.

As startups, SMEs, and individual entrepreneurs strive to make their businesses faster, smoother and more profitable, HubSpot CRM can be the best choice for all these target groups.

In short, HubSpot CRM integrates marketing features with sales data and other parts of your business, such as email. Keeps all the sales tools and information you need in one central location for more effective marketing campaigns. Repetitive tasks will be eliminated to focus on the human side of your work.

Whether you want to build a powerful website, create high-converting landing pages, send personalized emails, increase sales, or improve customer service, HubSpot is a complete CRM system with all these tools and more.

This CRM solution offers powerful marketing tools ranging from open/unopened messages and clicks rates to A/B testing and meeting schedule.

Best? The essential features of CRMS are available for free, with the ability to update the software with all kinds of paid add-ons, making this CRM affordable and attractive to small and medium businesses.

HubSpot CRM Review 2022: 

Is Hubspot CRM Good?

One thing is sure: HubSpot CRM is the big fish in the marketing world. But is it good?

Like any other tool, it has its pros and cons. Thousands of customers worldwide seem to love the platform’s powerful tools, ease of use, and low-cost monthly plans. Small to medium-sized organizations are their biggest fans and newcomers to using CRM.

The ease of use makes HubSpot an attractive option for beginners who find the user interface intuitive and easy to use. The main navigation buttons can be seen to access and manage the latest information about your leads quickly.

In addition, thanks to the abundance of online resources, you can learn about all the features offered by the platform and how to use them best. One unique resource is the HubSpot Academy, which offers free online courses.

However, the CRM system may not be available to everyone. For example, organizations with large sales teams may find that their CRM is not advanced enough. Also, small niche businesses may have issues with limited customization options.

Ultimately, the answer to whether HubSpot CRM is beneficial depends on the size of your company, the type of business you have, your sales force, and your goals.

HubSpot CRM Free and Paid Versions: What’s the Difference?

One of HubSpot’s biggest draws is its free CRM software plan, which includes all the essential features that many small businesses can satisfy.

Optional add-ons can be helpful for companies on a budget who don’t want to spend a lot of money on jobs you might not need.

HubSpot’s free plan offers essential core features such as decent email marketing, workflow management for better project management, logging customer interactions by channel, and more.

The HubSpot CRM paid add-on packages are powerful add-ons that enable companies to expand their data storage, more complex reporting, as well as advanced artificial intelligence and automation technologies.

HubSpot Price

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Hubspot Price

For businesses with more complex needs, more advanced features are also available through three paid CRM and Sales Hub plans that include:

  • Junior Sales Center ($45 per month and up)
  • Professional ($450/month and up)
  • Enterprise ($1,200 per month and up)

Manage your marketing hub and service centre from the free Hubspot CRM platform. Each also comes with three paid plans: Starter, Professional, and Enterprise, as well as the free tier.

Hubspot CRM free best free features

  • Contact management.
  • Tasks and procedures.
  • Find sales.
  • Forms.
  • Advertising mailing.
  • Email tracking.
  • Advertising management.
  • Incoming conversations.

HubSpot CRM offers a collection of over 50 features, both free and paid, most notably:

  • Contact management.
  • Transactions and stages of transactions.
  • Sales goals.
  • Task Management.
  • Email templates.
  • Email integration.
  • Character sequences.
  • User forms.
  • Schedule the meeting.
  • Advertising management.
  • Live chat.
  • Integration with the application market.
  • Doing a report.
  • Moving.

Contact management

There is an old saying: A room without books is like a body without a soul. The same can be applied to an extensive contact list without a robust contact management strategy. HubSpot’s contact management tools do a great job of simplifying your sales efforts and giving you more time and flexibility to close deals.

The platform allows you to create 1,000,000 detailed contacts and company records. New connections are added manually using the potential customer’s email address or extracting contact information from your inbox or submitted forms. The platform automatically enriches your contact records with data from more than 20 million companies.

Another great functionality is the ability to send emails, make calls, take sales notes, assign tasks, schedule appointments, and add new deals right through your contacts or company view.

Overall, contact management gives you an overview of every interaction you have with a potential client and then gives you the tools you need to create more effective campaigns and close more deals.

Deal and pipeline stages

Let’s make it easy to understand: deal lines can predict revenue and identify roadblocks in your sales process. Deal stages are the steps in your sales funnel that tell your sales team how the deal is progressing and close to closing.

With this feature, you can drag and drop a deal through the sales process, from one stage to the next, as your sales move forward. HubSpot comes with a seven-step sales pipeline by default, but you can customize the steps to suit the nature of your business.

Sales Goals

With the Sales Goals feature, managers can set goals at the business, team, and individual levels.

Individual sales goals allow users to track their personal goals. These goals can help boost motivation and make the team and business goals more achievable. Some examples of individual sales goals include the number of tasks completed, revenue generated, and the average card resolution time.

Team sales goals help visualize team goals and track successful engagement. Some examples of team sales goals include the number of deals closed, the average response time per lead, and the number of calls made.
Business sales goals can help create a roadmap for team and individual goals. The group or individual can get a clearer picture of the business goal and progress. Some examples of business sales targets include the number of leads generated and the number of MQL/SQL generated.

Task management

Task management is an effective strategy for managing daily tasks and recurring responsibilities with minimal time and effort. Instead of having to switch between several different systems to view and complete your daily tasks, HubSpot CRM lets you manage everything from one central location.

Here’s how HubSpot task management works: Navigate to a CRM contact, company, or deal. Click “Create a task”, and that’s it. Once you create a task, you can set a due date, reminder, task type, task owner, and more.

You can begin the task queue when you’re ready to get started. Task queues are similar to song playlists but are designed for salespeople. Create a task queue based on timezone, priority, region, or whatever. Add tasks to your line. Click “Run” and start doing your homework. This. Bang, bang, bang, and your missions are over at the speed of light!

Email Templates

A seller’s worst nightmare is the prospect of deleting messages from a mailbox without viewing their contents. People delete their emails because they are of no value to them and do not apply to them.

HubSpot CRM comes to the rescue by providing a set of free, verified email templates. Plus, you can save and reuse your top-performing emails and share them with your team to communicate faster and more consistently with potential customers.

Email integration

CRM HubSpot allows you to connect your CRM to your Gmail or Microsoft Outlook inbox. Once your network is connected, you will send an email from your CRM and set up a shared team email account. Any emails you send will be automatically saved to the correct contact record.

Many people find that the most time-saving tool in HubSpot’s CRM is the sequencing tool. This tool allows you to send email sequences without going back and scheduling each message.

There are different types of funnels you can send to attract leads, including:

  • Sponsor a series of emails to introduce a potential client to your company.
  • Sequence emails to interact with potential customers.
  • A series of conversion emails to ask your potential customer something.
  • Follow up on the email sequence to communicate with the prospect after completing the series.

As you plan your sequence, you can review and customize each email to better communicate with your potential customers with personalization codes. Personalization codes allow you to customize emails with contact and company details for CRM. It means that you can add specific information about a connection or company to interact with them more humanly.


Forms are one of the best lead generation strategies. You can easily create forms to add to HubSpot pages or an external site with HubSpot.

CRM allows you to choose a blank form or use a pre-made form if you are in a hurry or out of ideas. You can create several states, including standalone, popup, inline forms, and more.

Each lead that fills out your form will be automatically added to HubSpot’s CRM. Then, you can take additional steps by setting reminder tasks, contacting new information, or sending them a personalized email.

Scheduling a meeting

HubSpot has created a tool that takes the hassle out of sending those boring emails about your best time with an appointment scheduling feature.

If you want to get rid of scheduling appointments and come back, you can do so by installing an appointment scheduling tool in your CRM. Appointments sync with your Google Calendar or Office 365 so potential customers can see your latest availability and schedule a call.

Even better? You can easily embed a calendar on your website without programming.

Live Chat

When meeting a new person, the most polite behaviour is to start a live chat. The same can be shown when a new visitor lands on your site. Especially these days when buyers need instant information, contacting them as soon as they arrive at your place can decide whether they leave or stay.

Luckily, HubSpot allows you to chat with your website visitors to start chatting with them and build better relationships. CRM makes it easy to customize the chat widget to match your brand.

HubSpot Live Chat fully integrates with a chatbot builder that you can use for free. Chatbots can ease the burden on your customer service team and help them qualify leads, set appointments, answer questions, and more. Best of all, conversations are automatically saved to your inbox so your entire team can get an overview of every interaction.

Market integration app

Modern business management requires the use of a variety of software packages. HubSpot brings your technology stack together, allowing you to connect your CRM with other tools you love to use. The App Marketplace hosts over 200 robust integrations, with new partners joining every month.

CRM integrates with powerful tools like MailChimp, Salesforce, Pipedrive, Zendesk, Zoho CRM, Wistia and many more.

Doing a report

HubSpot gives you a complete view of your sales performance with comprehensive reporting features.

With the free account, you get access to over 90 key reports to help you grow, including:

The deal forecast report shows the expected revenue for each deal stage.
Funnel reports help you understand how your contacts progress through the steps and how deals progress.
Unleash the power of fully customizable sales reports by subscribing to the HubSpot Sales Hub Professional and Enterprise paid plans.


There are hectic days when you’re always on the go, but HubSpot took care of that too. With the mobile app, you can access your CRM wherever you are: on the subway, walking your dog, or while eating lunch at your favourite restaurant. You can update contacts, set reminders, send emails, use your microphone to dictate notes, receive real-time notifications, and more.

The mobile app is available for all devices.

HubSpot CRM Pros and Cons

Here are the main advantages and disadvantages of Hubspot CRM:


  • An excellent free version of CRM.
  • Intuitive user interface.
  • Best suited for small and medium businesses.
  • Powerful email integration features.
  • It can be used with other CRMs.
  • Integration with Outlook and Gmail.
  • It syncs automatically with different HubSpot’s.
  • You can Track leads and their progress through the sales process.
  • An excellent choice for novice CRM users.
  • Suitable for those already using HubSpot marketing or sales software.
  • Plans for every budget.
  • Awesome mobile app.
  • HubSpot Community.


  • Paid features.
  • Not strong enough for large sales teams.
  • We have limited customization options.
  • Creating workflows can be complex and confusing.
  • There is no A/B testing on the cheaper packages.

Our Conclusion

Hubspot is a great CRM platform, considering how much you can get done without spending a dime. From managing your contacts to features like live chat and email scheduling, HubSpot is a powerful CRM system that can help your business grow.

In short, HubSpot could be the best CRM for you if you:

  • Ready to try a new way to attract customers.
  • New in CRM.
  • On the budget.
  • I am already using HubSpot marketing or customer service software.
  • Small or medium company.

However, CRM may not be the ideal platform if you are a large organization that needs more sophisticated and robust solutions beyond the core features offered by HubSpot.

On the positive side, CRM is easy to set up and use, and if you run into difficulties, there are plenty of resources to help you get around it. Ultimately, the speed at which your team learns to use the software may depend on their level of technical skill.

On the other hand, HubSpot can be a quick choice for growing companies looking to expand. While the accessible version of CRM software is best for small businesses, CRM can be a great starting point if you plan on moving up to more advanced features.

Suppose you want a more innovative way to market and grow your business better, use HubSpot CRM. If you’re a large organization and need a lot of customization and custom tools, this is probably not for you.


Can I use HubSpot for free forever?

Yes! What the company offers is not a 14-day free trial. HubSpot’s primary CRM platform is entirely free, and you can use it for as long as you want without breaking your budget. The free plan does not expire. So easy.
It may be enough to run a small business. However, if you are a large organization and need more advanced tools, you can expand your plans with additional features.

What is the difference between HubSpot CRM and HubSpot?

HubSpot CRM is different from the company’s most popular product, HubSpot, known for digital marketing automation. HubSpot is a complete personal solution that combines marketing automation, email marketing, sales and customer relationship management.
On the other hand, HubSpot CRM provides free versions of Marketing Hub, Sales Hub, and Service Hub products. The free features are extensive and include chat, bots, ad management, forms, and lead generation tools.

Why is HubSpot so expensive?

The main reason why HubSpot’s paid plans may turn off many marketers is that the company prides itself on being the first integrated platform. Without using HubSpot, you will need to use multiple platforms for your marketing, customer service, and sales departments.

Instead of looking for different tools or installing your plugins or code samples to make them work for your business, HubSpot lets you get started in no time. Not to mention, without HubSpot, your team would be responsible for operating, managing, maintaining, and reporting on the performance and efficiency of platforms running separately.

Many companies also find it practical and cost-effective to choose the extra features they need instead of dealing with substantial upfront costs for a set of features you may never use.